Can I Change or Cancel an Order at ISFA-4 Defense Supply Company?

Contact ISFA-4 Defense Supply Company as soon as possible if an order needs to be changed or canceled. Available options and possible charges depend on how far the order has progressed.

Can an existing order be edited?

An order that needs to be modified must be canceled and refunded, minus a $10 charge. The customer must then place the corrected order through the website.

ISFA-4 Defense Supply Company cannot place the replacement order for the customer because payment and other sensitive information are involved.

Can an order be canceled?

A cancellation request should be submitted as quickly as possible. A request is not complete until ISFA-4 Defense Supply Company confirms that the cancellation has been processed.

Customer-requested cancellations made after processing begins may be subject to a 15% restocking fee.

Which charges may not be refunded?

Depending on the order and its processing status, the following may be nonrefundable:

• Original shipping charges

• Receiving-FFL transfer fees

• Return shipping charges

• Charges or fees already incurred while processing the order

Different treatment may apply when an issue resulted from an ISFA-4 Defense Supply Company error or merchandise arrived damaged or defective.

How do I request a change or cancellation?

Email [email protected] and provide:

• Your name

• Your order number

• The item involved

• A clear description of the requested change or cancellation

Do not email payment-card information, identification documents, or other sensitive information.

Where can I review the complete policy?

Read the complete ISFA-4 Defense Supply Company Store Policies before placing an order.

For information about fulfillment timeframes, read How Long Does an Online Firearm Order Take at ISFA-4 Defense Supply Company?