Can I Return a Firearm After It Has Been Transferred?
Firearm sales are final after the transfer is completed. Customers should carefully inspect the firearm before completing the transfer paperwork and taking possession.
What should I inspect before completing the transfer?
The team at ISFA-4 Defense Supply Company can assist while you inspect:
Manufacturer and model: Confirm that the firearm is the product you ordered.
Caliber or gauge: Confirm that the marked caliber or gauge is correct.
Configuration and finish: Review the firearm’s configuration, color, finish, and major features.
Visible condition: Look for visible damage, defects, or other concerns.
Included items: Confirm that expected magazines, accessories, or other included components are present.
What if something appears damaged or incorrect?
If the firearm is damaged, incorrect, or otherwise unacceptable:
Do not complete the transfer paperwork.
Do not take possession of the firearm.
Notify ISFA-4 Defense Supply Company immediately.
The concern can then be reviewed before the transfer is finalized.
What happens after the transfer is completed?
After the firearm has been transferred, it is not eligible for a standard return. A concern discovered after the transfer does not automatically make the firearm returnable.
Contact ISFA-4 Defense Supply Company so the circumstances and available next steps can be reviewed. Manufacturer warranty procedures may be relevant depending on the specific issue.
Are there any exceptions?
Exceptions apply when required by law or when ISFA-4 Defense Supply Company ships the wrong item. Each situation must be reviewed based on the transaction and the condition of the merchandise.
Where can I review the complete policy?
Read the complete ISFA-4 Defense Supply Company Store Policies.
Additional preparation information is available in How Do Firearm Transfers Work at ISFA-4 Defense Supply Company? and What Should I Bring When Picking Up a Firearm?
