How Do I Return an Eligible Unopened Item to ISFA-4 Defense Supply Company?
Some merchandise may qualify for return when it is unopened, unused, and returned within seven calendar days after delivery. Eligibility depends on the product, its condition, and the applicable ISFA-4 Defense Supply Company policy.
Contact ISFA-4 Defense Supply Company before bringing or shipping an item back.
What may qualify for return?
An eligible item must generally:
Be unopened and unused.
Remain in its original factory packaging.
Include all accessories, manuals, inserts, and other contents.
Be returned within seven calendar days after delivery.
Include proof of purchase.
Pass inspection by ISFA-4 Defense Supply Company.
Returning an item does not automatically guarantee a refund. Final eligibility is determined after the item and packaging are inspected.
Which items are not returnable?
Unless required by law or ISFA-4 Defense Supply Company shipped the wrong item, the following are final sale:
Firearms.
Ammunition.
Optics.
Transferred serialized items.
Special-order merchandise.
Clearance merchandise.
Items marked or otherwise identified as final sale.
Products that have been opened, installed, mounted, fired, worn, damaged, or used.
A firearm cannot be returned after its transfer has been completed.
How do I begin an eligible return?
Review the applicable store policy.
Contact ISFA-4 Defense Supply Company with your order number and the item you want to return.
Keep the product sealed and unused.
Retain the original packaging and all included materials.
Follow the return instructions provided by our team.
Allow ISFA-4 Defense Supply Company to inspect the item before return eligibility is finalized.
Do not ship a firearm, serialized item, ammunition, or other regulated product back without specific instructions from ISFA-4 Defense Supply Company.
What if I received the wrong item?
Contact ISFA-4 Defense Supply Company promptly. Keep the item unused and retain the shipping box, factory packaging, labels, and included materials while our team reviews the order and provides instructions.
For related information, see:
